Consecutive user satisfaction surveys for a cyber-infrastructure

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dc.contributor.authorSung Yun Yu-
dc.contributor.authorJ Kim-
dc.contributor.authorH J Yoon-
dc.contributor.authorJ Park-
dc.date.accessioned2017-04-19T10:16:53Z-
dc.date.available2017-04-19T10:16:53Z-
dc.date.issued2015-
dc.identifier.issn17389984-
dc.identifier.uri10.14257/ijseia.2015.9.12.17ko
dc.identifier.urihttps://oak.kribb.re.kr/handle/201005/13112-
dc.description.abstractThe customer satisfaction usually depends on quality of a product or a service. The results of customer satisfaction survey are utilizable for quality control or quality improvement. Especially, those survey results can be used as a guideline for evaluating and improving the quality. A cyber-infrastructure named as CyberLab was developed and has been introduced for the purpose of education and research in Korea. The main purpose of this cyber-infrastructure is supporting the bidirectional education and remote collaboration environment in research. To improve the quality of the system, user satisfaction surveys had been conducted three times for three consecutive years. This research identifies the customer preferences or annual changing pattern of quality, based on several conclusions drawn by analyzing the survey results. Comparison results regarding various quality-attributes in terms of time and customer group will be provided. Furthermore, several implications from the analyses including cause and effect analysis will be stated.-
dc.publisherSERSCko
dc.titleConsecutive user satisfaction surveys for a cyber-infrastructure-
dc.title.alternativeConsecutive user satisfaction surveys for a cyber-infrastructure-
dc.typeArticle-
dc.citation.titleInternational Journal of Software Engineering and Its Applications-
dc.citation.number12-
dc.citation.endPage196-
dc.citation.startPage187-
dc.citation.volume9-
dc.contributor.affiliatedAuthorSung Yun Yu-
dc.contributor.alternativeName유성윤-
dc.contributor.alternativeName김진-
dc.contributor.alternativeName윤희준-
dc.contributor.alternativeName박진수-
dc.identifier.bibliographicCitationInternational Journal of Software Engineering and Its Applications, vol. 9, no. 12, pp. 187-196-
dc.identifier.doi10.14257/ijseia.2015.9.12.17-
dc.subject.keywordCustomer satisfaction survey-
dc.subject.keywordCyber-infrastructure-
dc.subject.keywordQuality measurement-
dc.subject.localCustomer satisfaction survey-
dc.subject.localCyber-infrastructure-
dc.subject.localQuality measurement-
dc.description.journalClassN-
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